Eight Park SJ facilities are to receive parking system upgrades early in 2019.
The City Council agreed to a $6.3 million one-year contract with Van Nuys-based Sentry Control Systems to purchase and train employees how to use its new parking access and revenue processing.
Sentry will also be under contract with the city for a similar $7 million system for the airport.
The new system will include the latest technology in parking revenue collection, credit card payment security and reservations. Customers will have a wider range of payment options besides cash and credit cards, including debit cards, Google Pay, Apple Pay and Samsung Pay. The new systems should handle various validations, web-based technologies and smartphone operations.
Automated license plate recognition equipment should ease customer access and prevent fraud at the parking gates. Customer information and privacy must be protected, according to state law.
And live video and audio feeds should speed up customer service interactions.
Affected downtown garages include: Market and San Pedro Square; Fourth and San Fernando; Third Street; Fourth and St. John; Second and San Carlos; City Hall; Convention Center; and The Globe.
In 2017-18, the downtown Park SJ garages served 1.5 million visitors and 100,000 monthly parkers, generating $12 million in revenue. They used a decade-old system that has become obsolete. The airport, which has already introduced the automated license plate recognition system, operates two garages and four surface lots that generated $32 million in gross revenue annually.
After the first year, Sentry’s contract may renew for maintenance and ongoing operations.