Garage Equipment Upgrades

PARKING GARAGE EQUIPMENT UPGRADES

The City is upgrading the equipment in its parking garages. From April through December 2019, aging ticket machines, customer service kiosks, and entry and exit gates will be replaced by modern technology in eight City of San Jose-owned garages. New  state-of-the-art software and hardware will:

  • Improve operations and customer service
  • Make parking easier and more efficient for customers
  • Improve data security to protect customers
  • Reduce fraud and better handle missing or lost tickets using license-plate-recognition technology
  • Provide 24/7 customer service with live video and audio

Please pardon the dust while changes occur. We will make every effort to minimize disruptions to the garages while upgrades take place, and look forward to providing a smoother customer experience once the new technology is installed.

INSTALLATION LOCATIONS

Eight city-owned facilities will benefit from the upgrades.

INSTALLATION SCHEDULE:

• Market Street Garage – June 17th through mid-July
• Convention Center Garage – July
• 2nd/San Carlos Garage – August
• 3rd Street Garage – September
• 4th/San Fernando, City Hall, 4th/St. John  – October/November
• The Globe – December
• Parking Access & Revenue Control System Command Center – Early 2020

New in and out systems are working at Market and San Pedro Square Garage

New in and out systems are being installed this month in Convention Center Parking